Preguntas más frecuentes
Cual es su politica de devoluciones?
Todas las ventas son finales. En caso de que no esté satisfecho con su compra, puede obtener un cambio. SIN REEMBOLSOS. Todos los artículos deben estar sin usar, sin usar y en las mismas condiciones en el empaque original, los artículos que estén dañados o alterados no son aceptables para el cambio. Dunamys Jewelry se reserva el derecho a denegar un reembolso o cambio si la mercancía no cumple con los requisitos de nuestra política de devoluciones. No somos responsables de los paquetes devueltos perdidos, es responsabilidad del cliente proporcionar el número de seguimiento para la devolución. Para un intercambio, envíenos un correo electrónico a (dunamys.jwlry@gmail.com)
¿Es oro real?
¡Sí! SOLO Llevamos verdadera 14KT productos de oro sólido, estos productos son de oro macizo verdadera garantizada! Si tiene alguna pregunta, no dude en enviarnos un correo electrónico o enviarnos un mensaje en nuestras plataformas de redes sociales.
How Long Does Shipping Take?
After you place an Order please allow 1-2 Business Days to process your order. After your order is processed, fulfilled and sent to the shipping carrier you will receive a tracking number through email.
Delivery times
1. First Class Mail (5-7 Business Days)
2. Priority Mail (2-5 Business Days)
3. Priority Mail Express (1-2 Business Days)
Custom Jewelry Orders
1-2 Weeks Production Time + The Shipping option Selected at Checkout.
Can I change or Cancel my Order?
Once you have placed the order we may or may not be able to change or cancel your order depending on if your order has been fulfilled and shipped or not. If you recently placed an order and need to change or update something on your order please contact us immediately via our Email dunamys.jwlry@gmail.com and provide your name and order number to see if we can still change or cancel your order.
***If you input the incorrect shipping address at checkout, Dunamys Jewelry cannot be held liable to refund or replace your order. Please double check your address before and after submitting your order. If you made a mistake on your shipping address after placing your order please contact us immediately right after placing your order.
I didn't receive my package but my tracking number says it was delivered?
DUNAMYS JEWELRY is not liable for lost or missing packages once the tracking shows delivered.
Signature confirmation is required on all orders in order to receive the item. If no one is available to sign for the item, Redelivery can be rescheduled or the post office will hold it for pick up.
Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your package, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate your package after following the steps above, please contact us.
Mi producto se rompió, ¿proporcionan reemplazos?
Si tiene alguna pregunta o necesita ayuda con alguna de sus piezas, no dude en enviarnos un correo electrónico con su nombre y número de pedido. Haremos el esfuerzo de responderte lo antes posible, si tienes una imagen de la (s) pieza (s) por favor inclúyela también.
¿Cuáles son tus opciones de pago?
Aceptamos tarjeta de débito, tarjeta de crédito. También tenemos Compre ahora Pague más tarde, estamos asociados con AFFIRM en el momento del pago.
If I have a question the FAQ page was unable to answer, how can I get help?
If we are unable to answer your question, please visit the contact us page and provide us with the question and how we can assist you. We will respond to the request as soon as possible. You may reach out to us directly at dunamys.jwlry@gmail.com , be sure to include your name, order number, and any other important information that will allow us to better serve you.